Xiaomi Redmi Note 12 Pro+ 8GB/256GB Black - Tips & Tricks

Answer:

Yes, the Xiaomi phones sold on our website all have the CE Marking.

Answer:

With this device, you are entitled to a 2-year retailer's warranty. This warranty only applies if the original software is still on the device. If the device has to be sent for repair, it will be returned to the supplier. Please note that the repair may take longer than normal.

Answer:

If you are returning or sending an Android device for repair, it is necessary to remove your Google Account from your device. To delete your Google Account, follow the steps below:

1. Go to Settings;
2. Click on Accounts and see if there are any Google Accounts in there;
3. Click on the Google Account and choose Delete. Your Google Account itself will not be deleted, it will only be disconnected from your device.

Answer:

Some phones have the front camera and proximity sensor in the display. The proximity sensor flashes as soon as you bring your phone closer to your ear. It then looks as if you have a dead pixel in the display.

That flashing white pixel is not a dead pixel but the proximity sensor that does its job of turning the screen off while calling to prevent unintended touching.

Answer:

As a rule, water damage to any electronic equipment is not covered by the warranty. This is because water damage falls under user damage. The manufacturer cannot give a guarantee on this, because they cannot influence the use of the appliance.

Many devices, such as smartphones, smartwatches, and fitness trackers, have a watertightness certificate indicated by a code, such as IP68 or 5ATM. Water damage with these certified waterproof devices is also not covered by the warranty. This is because the waterproof seal of your device may be subject to wear and tear due to normal use. So always try to prevent your device from getting wet, even if it is waterproof.